Effective: May 28, 2025
Upgrades, Downgrade and Overage Policy
Customer may upgrade or downgrade Seat counts within a Subscription Plan tier subject to the following terms and conditions:
- Minimum Seat Count: Customer may not reduce Seat counts below a minimum of twenty-five (25) Seats.
- Seat Count Alignment: Customer must maintain the same Seat count across all Subscription Plans, with the highest number of Seats across any Subscription Plan determining the total Seat count for all Subscription Plans.
- Downgrades Available at Renewal Only: Customer may not downgrade a Subscription Plan Tier or Seat Count during the Subscription Plan term. Downgrades are only available at the time of renewal if Customer provides notice of downgrade sixty (60) days prior to the expiration of the initial or any renewal Subscription Plan term.
| Seat Count | Subject to Minimum Seat Count, Seat Count Alignment, and Downgrade Renewal Requirements |
|---|---|
| 1-24 Seats* *Legacy Plans Prior to 5/28/25 Only | Upgrades To Increase Seats May Be Purchased In Blocks Of 5 Downgrades are not permitted. Once Seat Count Reaches 25, Subject To Minimum Seat Count Requirements |
| 25-45 Seats | Upgrades To Increase Seats May Be Purchased In Blocks of 5 Downgrades To Decrease Seats May Be Reduced In Blocks Of 5 |
| 50–999 Seats | Upgrades To Increase Seats May Be Purchased In Blocks of 10 Downgrades To Decrease Seats May Be Reduced In Blocks of 5 |
| 1000+ Seats | Upgrades to Increase Seats May Be Purchased in Blocks of 100; or Per Master Services Agreement Terms |
All upgrades shall be charged at the Subscription Plan rates in effect at the time of such upgrade. Upgrades shall be effective upon receipt of payment for such upgrades, either within Customer’s dashboard or upon payment of invoice.
Downgrades shall be charged at the Subscription Plan rates in effect at the time of such downgrade. Downgrades shall become effective on the next renewal term. No prorated refunds or credits will be issued for any downgrades. Please email support@easyllama.com for additional information.
Overages
If Customer assigns Seats in excess of their existing Subscription Plan for any service, Customer shall be automatically upgraded to the next applicable Subscription Plan tier across all Subscription Plans. The highest number of Seats in any Subscription Plan will determine the total Seat count for all Subscription Plans, and Customer will automatically be charged to reflect the change of Customer’s Subscription Plan to the next tier in accordance with the Subscription Plan rates in effect at the time of such overage. These charges are non-refundable.
Recurring Annual Subscription Fees
All subsequent recurring Subscription Fees will reflect the adjusted rates for such upgrades, downgrades and overages across all Subscription Plans, maintaining consistent Seat counts across services.
Recurring Subscription Fees for all one (1) year Subscription Plans will automatically be adjusted for applicable upgrades, downgrades and overages and invoiced on the next applicable billing cycle.
Recurring Subscription Fees for all three (3) year + Subscription Plans will automatically be adjusted for applicable upgrades and overages and invoiced on the next billing cycle.