EasyLlama’s New “Engaging Customers With Superior Service Skills” Learning Journey

August 18, 2023, Covina, CA – EasyLlama, a leading provider of workplace training solutions, is proud to announce the launch of its newest Learning Journey, entitled “Engaging Customers With Superior Service Skills.”

Learning Journeys are a series of topic-specific courses tailored to guide individuals on a transformative educational experience. This sequence is designed to equip customer-facing professionals with the essential skills needed to excel in their roles.

Courses for this Learning Journey include:

Understanding Customer Needs Verbal Communication Skills for Customer Service Written Communication Skills for Customer Service Building Rapport and Expressing Empathy in Customer Service Handling Difficult Customers

Employees will learn methods for recognizing and adapting to distinct customer preferences to ensure tailored services, techniques for written and verbal communication to minimize misunderstandings while amplifying impact, and the art of expressing genuine empathy in ways that enhance customer satisfaction.

These advanced customer service techniques empower employees to form stronger bonds with clients, enhancing their overall experience. With a 100% mobile-friendly learning experience, your employees will enjoy real-world video examples, interactive quizzes, and more to boost knowledge retention and engagement.

To learn more about EasyLlama's “Engaging Customers With Superior Service Skills” Learning Journey and how it can benefit your organization, visit our website.

About EasyLlama

EasyLlama is on a mission to help companies become better, safer, and more inclusive places to work through custom workplace training courses. Founded in 2019, EasyLlama has developed mobile-friendly, easy-to-use online courses designed to replace outdated compliance training you’ll find elsewhere. Available in more than 100 languages, expert-developed courses meet and exceed federal and state standards to help organizations stay in compliance while building a positive, employee-first business culture. Course suites include Harassment & Discrimination Prevention; Diversity, Equity, and Inclusion (DEI); Data Privacy and Cybersecurity; Workplace Safety; and Ethical Practices. Learn more about EasyLlama’s best-in-class and interactive courses at easyllama.com.