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Conflict Resolution and Communication in the Workplace Training course
This course teaches employees how to effectively identify, manage, and resolve conflicts in the workplace through practical communication techniques. Employees will gain a deeper understanding of conflict management and communication skills in order to successfully resolve workplace conflicts.
25 minutes to complete
Available in over 100 languages
Instant certificate download
Mobile and tablet friendly
About this course
Help Settle workplace disputes effectively with Conflict Resolution and Communication in the Workplace
Through this course, learners gain a deeper understanding of how to communicate effectively with others and resolve conflicts, leading to more productive and positive interactions and more robust and deeper connections.
Conflict Resolution & Communication
Leadership
Code of Conduct
What Employees Will Learn
Your employees will gain valuable knowledge, skills, and experience to support the strategic goals of your organization.
The common causes of workplace conflict
Effective communication techniques and active listening to resolve conflicts
How to identify and manage emotions in conflicts
Conflict resolution strategies like collaboration, negotiation, and mediation to resolve interpersonal & team conflicts
What’s included
The Most Comprehensive online Conflict Resolution and Communication in the Workplace Training
The goal of this training is to educate employers and employees on their rights and responsibilities when it comes to conflict resolution and communication in the workplace. This course covers:
Chapter 1: Introduction to Conflict Resolution and Communication in the Workplace Training
Chapter 2: Identifying and Managing Emotions in Conflict
Chapter 3: Communication Skills for Conflict Resolution
Chapter 4: Conflict-Resolution Strategies
Chapter 5: Preventing Conflict in the Workplace
Chapter 6: What Have We Learned?
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Why Conflict Resolution and Communication matter In The Workplace
Finding solutions that are advantageous to all parties involved and mediating disputes between coworkers are two benefits of conflict resolution. Employees' requirements and opinions are taken into consideration and everyone's needs are communicated for. Also, it promotes a courteous and trustworthy work atmosphere, which increases output and job satisfaction.
Communication Is Key for Conflict Resolution
When using productive communication skills as a part of conflict resolution, people have the opportunity to come up with new ideas, solve continuous problems, expand their skills, and foster creativity. In order to achieve a breakthrough in thinking, it is necessary to explore opposing ideas. Without conflict, workplaces can develop “groupthink,” which discourages innovation.
HR Training Shouldn't Be Complicated
Customization for all of your company needs - show your brand, industry, and even your company colors.
Customization for all of your company needs - show your brand, industry, and even your company colors.
Learn How To Effectively Manage Difficult Conversations and Resolve Conflicts in the Workplace Today!
Identifying the Causes of Conflict
Conflict can arise from personal, economic, cultural, or social differences between two or more people, or from conflicting interests or resources. It can also arise from simple misunderstandings or from a lack of communication. It is important to identify the underlying causes of conflict in order to effectively address and resolve it. This can be done through open dialogue, exploring and understanding the different perspectives of the parties involved, and through conflict resolution and mediation.
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Send email reminders
EasyLlama automatically sends an email invitation to each employee as well as follows up with reminders so you don’t have to.
The most engaging online Conflict Resolution and Communication in the Workplace Training
EasyLlama strives to provide a modern and user-friendly solution to leaders in engaging, employer-focused formats. Our training assists employees in breaking down complicated conflict resolution and communication issues and building a more tolerant, inclusive work environment that benefits everyone.
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Also part of the Ethical Practices Suite
EasyLlama’s Leadership, Code of Conduct, and Wage and Hour course can continue to educate your employees on data privacy best practices in workplace.
Helping over 6,000 organizations create a safer, more inclusive company culture.
