EasyLlama Releases New Training Course in Conflict Resolution

Feb. 17, 2023, Covina, CA – EasyLlama is proud to announce the launch of a new course in the Workplace Ethics suite: Conflict Resolution & Communication in the Workplace.

In this course, employees will gain a deeper understanding of how to effectively identify and manage conflicts in the workplace and use practical communication techniques to resolve them, including collaboration, negotiation, and mediation strategies.

When using productive communication skills to resolve both interpersonal and team conflicts, people have the opportunity to come up with new ideas, solve continuous problems, and foster creativity. In order to achieve a breakthrough in thinking, it is necessary to explore opposing ideas, otherwise, employees can develop “groupthink,” discouraging innovation.

By the end of this training employees will be able to:

• Describe the common causes of workplace conflict
• Identify and manage emotions in conflicts
• Use effective communication techniques and active listening to resolve conflicts
• Implement conflict resolution strategies like collaboration, negotiation, and mediation to resolve interpersonal and team conflicts

Learn more about EasyLlama’s Conflict Resolution & Communication in the Workplace course on our website.

About EasyLlama

EasyLlama is on a mission to help companies become better, safer, and more inclusive places to work through custom workplace training courses. Founded in 2019, EasyLlama has developed mobile-friendly, easy-to-use online courses designed to replace outdated compliance training you’ll find elsewhere. Available in more than 100 languages, expert-developed courses meet and exceed federal and state standards to help organizations stay in compliance while building a positive, employee-first business culture. Course suites include Harassment & Discrimination Prevention; Diversity, Equity, and Inclusion (DEI); Data Privacy and Cybersecurity; Workplace Safety; and Ethical Practices.