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Building Rapport and Expressing Empathy in Customer Service
Boost customer service rapport and empathy using practical techniques to foster better relationships and conflict resolution for increased customer satisfaction.
About this course
Master Customer Connections: Building Rapport and Empathy for Superior Service
This training underscores the importance of empathy, providing actionable strategies for expressing empathy authentically in a manner that resonates with customers. The course aims to equip employees with practical tools that increase customer satisfaction, foster meaningful connections, and transform every customer interaction into a valuable experience.
Handling Difficult Customers
Understanding Customer Needs
Verbal Communication Skills
Employees Will Learn:
The critical role of rapport and empathy in customer service
How to overcome challenges in building rapport
Techniques for building rapport
The difference between sympathy and empathy
Why Building Rapport and Expressing Empathy in Customer Service Training Matters In The Workplace
Building rapport and expressing empathy are pivotal skills in customer service, as they create an atmosphere of trust, understanding, and genuine connection. Employees equipped with these abilities can navigate challenging situations with finesse, leading to more positive interactions, improved conflict resolution, and heightened customer satisfaction.
Benefits of Building Rapport and Expressing Empathy in Customer Service Training for Your Employees
Investing in this training equips your employees with the tools to cultivate strong customer relationships. By fostering connections and demonstrating genuine understanding, your team can enhance customer satisfaction and loyalty. These skills also empower employees to handle challenging interactions with confidence, leading to improved conflict resolution and a more positive work environment.
Maximize Your ROI in just a few days
“Very Comprehensive Content!”
Very comprehensive content, presented in an engaging way. Have recommended this to others before.
Lori B., Western Region - Vector Marketing
10/10
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Build a Safe & Productive Workforce
No Login or Password Necessary Save the time of your busy employees with EasyLlama’s hassle-free online training that doesn't require them to log in, or even to have a company email address!
100% Mobile-Friendly Training EasyLlama full-length and mini-courses are completely mobile-friendly, allowing employees to complete courses from any device, and boosting company completion rates.
Fully Integrated With Almost Any LMS & HRIS We fit seamlessly into your existing workflow by integrating with your company’s favorite HRIS and LMS, eliminating the need for repetitive manual data entry and saving you time and money.
Elevate Customer Connections Through Building Rapport and Expressing Empathy Training!
The Highest-Rated Training Solution on the Market
The Most Thorough Training on Building Rapport and Expressing Empathy Training Available for Customer Service
Experience unparalleled training in the art of building rapport and expressing empathy in customer service. Navigate potential challenges with confidence and emerge equipped with the skills to create lasting customer relationships and elevate overall satisfaction.
FEATURES
Implementation
Simply buy licenses based on the number of employees you want to train every year. Get access to the dashboard immediately following your purchase! You can add them individually, send us a spreadsheet or connect with over 1,000 LMS, and HRIS providers. EasyLlama automatically sends an email invitation to each employee as well as follows up with reminders so you don’t have to.
Purchase Employee Licenses
Send Email Reminders
Assign Training Courses
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COURSES
Hit the Ground Running with 200+ Courses
Enhance interpersonal dynamics with EasyLlama's suite of Soft Skills courses. In today's diverse and dynamic workplace, mastering soft skills is essential for personal and professional growth. Our comprehensive range of courses empowers employees to excel in communication, teamwork, adaptability, and emotional intelligence.
Handling Difficult customers
Discover effective strategies for handling difficult customers in our course. Learn from real scenarios and interactive content, and harness the value of customer feedback. Analyze customer pain points and apply targeted techniques to meet their needs.
Understanding Customer Needs
Unlock customer satisfaction and loyalty with essential insights and strategies. Learn to understand customer needs, deliver exceptional experiences, and address concerns effectively.
Written Communication Skills for customer Service
Explore the vital role of written communication in customer service. Learn to craft clear, empathetic messages that foster strong relationships, reduce misunderstandings, and create lasting records of interactions.
Verbal Communication Skills for customer Service
Equip customer-facing employees with effective verbal communication techniques for enhanced customer satisfaction and loyalty.
Helping over 8,000+ organizations create a safer, more inclusive company culture
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Learn why 8,000+ businesses trust EasyLlama to help promote a safer, more inclusive workplace with employee education.