Llama Bites:Building Rapport and Expressing Empathy in Customer Service
Elevate customer service with practical rapport and empathy techniques for improved relationships, conflict resolution, and higher customer satisfaction.
Video
10 minutes to complete
Available in over 100 languages
Instant certificate download
Mobile and tablet friendly
Master Customer Connections: Building Rapport and Empathy for Superior Service
DURING THIS COURSE
Employees Will Learn:
The critical role of rapport and empathy in customer service
How to overcome challenges in building rapport
Techniques for building rapport
The difference between sympathy and empathy
Building rapport and expressing empathy are pivotal skills in customer service, as they create an atmosphere of trust, understanding, and genuine connection. Employees equipped with these abilities can navigate challenging situations with finesse, leading to more positive interactions, improved conflict resolution, and heightened customer satisfaction.
Benefits of Building Rapport and Expressing Empathy in Customer Service Training for Your Employees
Investing in this training equips your employees with the tools to cultivate strong customer relationships. By fostering connections and demonstrating genuine understanding, your team can enhance customer satisfaction and loyalty. These skills also empower employees to handle challenging interactions with confidence, leading to improved conflict resolution and a more positive work environment.
Streamline Workflows
Build a Safe & Productive Workforce
Save the time of your busy employees with EasyLlama’s hassle-free online training that doesn't require them to log in, or even to have a company email address!
No Login or Password Necessary
Save the time of your busy employees with EasyLlama’s hassle-free online training that doesn't require them to log in, or even to have a company email address!
100% Mobile-Friendly Training
EasyLlama full-length and mini-courses are completely mobile-friendly, allowing employees to complete courses from any device, and boosting company completion rates.
Fully Integrated With Almost Any LMS & HRIS
We fit seamlessly into your existing workflow by integrating with your company’s favorite HRIS and LMS, eliminating the need for repetitive manual data entry and saving you time and money.
The Most Thorough Training on Building Rapport and Expressing Empathy Training Available for Customer Service
Experience unparalleled training in the art of building rapport and expressing empathy in customer service. Navigate potential challenges with confidence and emerge equipped with the skills to create lasting customer relationships and elevate overall satisfaction.
Implementation
Simply buy licenses based on the number of employees you want to train every year. Get access to the dashboard immediately following your purchase! You can add them individually, send us a spreadsheet or connect with over 1,000 LMS, and HRIS providers. EasyLlama automatically sends an email invitation to each employee as well as follows up with reminders so you don’t have to.
Integrate with your favorite tools
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