CPRA Business Requirements and Best Practices
In this chapter, we will focus on business requirements and best practices for staying in compliance with the CPRA law. We'll look at a few real-world scenarios about employers working hard to meet the CPRA requirements regarding customer personal information.
Privacy Policy Requirements
The CPRA requires businesses to include specific items in their privacy policy, including a list of all consumer rights and two or more designated methods for submitting requests allowed to consumers under CPRA. This includes a toll-free phone number or an email address for businesses that solely operate online. It should also include a list of categories of personal information the business collects or has collected in the preceding 12 months, and a list of sources from which consumer data is collected. Plus, the business purpose for collecting, selling, or sharing consumer data and categories of third parties to whom consumer information is sold or shared.
Organizational Methods of Response
An organization must have dedicated methods of delivering responses to individuals after they have made a lawful request regarding their personal data. As a best practice, the organization should train the employees who handle the responses and include the details of their response methods in their privacy policy. And if your business falls under the scope of CPRA, you are also required to provide a "Do Not Sell My Personal Information (DNSMPI)" link to your customers.
Let’s about more business requirements that organizations must follow in order to remain in compliance under the CPRA.
A best practice is for an organization to have a system to respond to consumer requests regarding their personal data. If possible, streamline and/or automate the system as the organization becomes more familiar with their process.
Businesses must provide CPRA compliance training for members of their organization on an annual basis, such as EasyLlama’s CPRA course.
Businesses are required to explain the rights consumers have under CPRA. This can be included in the organization's privacy policy. Consumers should have access to the business' contact information in the event they would like to exercise their rights as listed according to CPRA.
Requirements for handling the personal data of minors
California privacy law gives kids the "right to opt in." Meaning, their personal information cannot be sold or shared unless they affirmatively authorize the use of such data. Children ages 13 through 16 years old must authorize the sale or sharing of their personal information. Children under the age of 13 years old must have a parent or guardian authorize the sale or sharing of the minor's personal information. CPRA requires businesses to wait for 12 months to request to resume the selling or sharing of personal data after a minor has chosen to opt out.
Steps to Prevent a Data Breach
In order to protect personal information, CPRA requires businesses to take steps to prevent a potential data breach.
Here are some myths to look out for:
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Each organization should have a breach management procedure in place, and also have an incident response plan in the event of a breach.
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It is also up to the organization to notify consumers as soon as possible if a breach does occur.
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If a data breach involves 500 or more California residents, they must submit a single sample-notification copy to the California Attorney General or the California Privacy Protection Agency.
EasyLlama’s extensive CPRA training program for Employers
EasyLlama’s CPRA training course is both engaging and interactive. Through this course, employees will gain knowledge on the rights granted to California customers, the responsibilities of businesses, the potential consequences of not complying with the CPRA, and the best methods for abiding by the law. All organizations that collect personal data from California residents can benefit from this program.
Helping over 8,000 organizations create a safer, more productive workplace
Any organization that gathers personal data from California residents can benefit this course. The purpose is to educate employees to understand the regulations that govern how data is gathered, utilized, and shared in order to better advise them in protecting consumer data. The course covers:
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