Voted Best Training Solution in 2020 by The Balance SMB

What is the importance of cultural competency in the workplace?

Cultural competency is the ability of a business or company to recognize, appreciate, and utilize the benefits of inclusion and diversity, and strive to seek guidance and advice from these groups with an unbiased and balanced approach.

A company with strong cultural competence should be able to effectively negotiate differences in cultures and beliefs, using these differences to not only understand and value different cultural needs but also to adopt a culturally sensitive and respectful approach to these customer bases. In our employee training, EasyLlama emphasizes the benefits of cultural competency and diversity, and how it can create a more cohesive workplace.


Benefits of Diversity and Inclusion

Studies have shown that companies and businesses with greater diversity and inclusion have better financial performance than those who do not reach diversity targets. Diversity has also shown to increase innovation and enhance creativity. People from different backgrounds bring many different ideas and concepts to the table, creating an exciting environment with new and vital insights. Even being more exposed to diversity has shown to change the way you think and widen your perspectives.

Diversity also hugely improves customer experiences. If you are a business or company hoping to reach out to a wide range of customers, having a diverse workforce helps your team to better understand these different customers and their varying experiences, and therefore improve the quality of the services that you as a business or company provide.

Having a more inclusive workforce also enhances your reputation as a company or business. Not only will you have better chances at higher profits, financial performance, and better customer service, you will also demonstrate your ethical commitments and fair employment practices. Any professional organization that is seen to carry out these measures is more likely to attract attention from those who choose to only interact with socially responsible companies and businesses. This further improves the reputation of your business or company.


Diversity, Inclusion, and a Cohesive Workplace

When you make efforts to further diversity and inclusion in the workplace, there is a positive improvement in workplace cohesion. Employees will be interacting and working with individuals from a range of different cultures and backgrounds, with different world views and at different stages of life. New employees are more likely to feel welcome, as it is likely that they will find people who they can identify with, regardless of their personal background and experiences. Inclusivity and cohesion encourage cooperation, communication, understanding, and sensitivity to different issues, overall bettering the output of work performed in these cohesive groups.

Cohesion through diversity and inclusion is achieved at a much higher standard when it is fostered in an environment of cultural competence.


The Importance of Diversity, Inclusion, and Cultural Competence

A diverse workforce in a culturally competent and sensitive environment can help encourage trust and respect between employees. Cultural identity is considered by many to be one of the core aspects of their sense of self. This makes it incredibly important in both recognizing ways in which you need to respect your customer base and people working in your company. However, these benefits from diversity cannot be achieved without cultural competence.


Key Components of Cultural Competency:



One of the main hindrances of cultural competency and diversity is lack of awareness, which often leads to the prevalence of harmful stereotypes and superstitions. Diversity education can often help uncover and dispel these harmful ideas and create a more supportive and knowledgeable workforce. The more people know about various cultures, the less likely they are to cause friction through incorrect assumptions and unconscious biases.



Effective communication is often considered to be at the core of cultural competency. Emphasis is often placed on empathy and mutual respect. Training employees to have the skills to communicate with people from a range of cultures, ethnicities, and social groups can help company relationships both internally and externally.

Staff Training

Both awareness and communication skills are obtained through quality staff training, which EasyLlama provides. Training helps to put the values of diversity and inclusion into practice, enhancing the abilities and cohesion of the workforce.

EasyLlama provides comprehensive and high-quality employee training to ensure that cultural competency is achieved, and companies or businesses can benefit from the positive results of diversity and inclusion.

Rocks Llama